This Privacy Policy describes how Nexara Technologies ("Nexara", "we", "us", or "our"), a company headquartered in Amman, Jordan, collects, uses, stores, and protects your personal information when you use our platform, website, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use the Service, and information obtained from third-party sources.
Information you provide:
- Account registration details including your name, email address, phone number, and business information
- Payment and billing information required to process transactions through the platform
- Business data including menu items, product catalogs, customer records, and order histories that you input into the platform
- Communications you send to us, including support requests, feedback, and contact form submissions
- Any other information you choose to provide through the Service
Information collected automatically:
- Device information including browser type, operating system, and device identifiers
- Usage data such as pages visited, features used, time spent on the platform, and interaction patterns
- Log data including IP addresses, access times, and referring URLs
- Location data derived from your IP address or, with your consent, from your device's location services
How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service — to operate, maintain, and improve the Nexara platform, including processing orders, managing your account, and delivering features you request
- Communication — to send you service-related notifications, respond to your inquiries, and provide customer support
- Analytics and improvement — to understand how users interact with the platform, identify trends, and improve user experience and platform performance
- Security — to detect, prevent, and respond to fraud, abuse, and security incidents
- Legal compliance — to comply with applicable laws, regulations, and legal processes
- Marketing — with your consent, to send you promotional materials about our products and services. You can opt out at any time
We do not sell your personal information to third parties. We do not use your business data (such as customer records, order histories, or menu items) for any purpose other than providing you with the Service.
Data Storage & Security
Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms to restrict data access to authorized personnel
- Multi-tenant architecture with strict data isolation between companies
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly notifying affected users in the event of a data breach.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and understand how you use the Service.
Types of cookies we use:
- Essential cookies — required for the platform to function, including authentication tokens and session management
- Analytics cookies — help us understand usage patterns and improve the platform. We use privacy-respecting analytics tools
- Preference cookies — remember your settings such as language preference and display options
You can control cookie settings through your browser. Disabling essential cookies may impact the functionality of the Service.
Third-Party Services
We integrate with third-party services to provide certain features of the platform. These integrations may involve sharing limited data with those services:
- Payment processors — to process financial transactions on your behalf
- Delivery partners — such as Careem, Talabat, and Jahez, to facilitate order delivery. Only order-specific information is shared
- Error monitoring — we use Sentry for application error tracking, which may receive anonymized technical data
- Cloud infrastructure — our servers are hosted on infrastructure providers that adhere to industry security standards
Each third-party service operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can request correction of inaccurate or incomplete personal data
- Right to erasure — you can request deletion of your personal data, subject to legal retention requirements
- Right to restrict processing — you can request that we limit how we use your personal data
- Right to data portability — you can request your data in a structured, machine-readable format
- Right to object — you can object to the processing of your personal data for certain purposes, including direct marketing
- Right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain certain information for legal, tax, or regulatory purposes.
Business data (such as order histories and customer records) that you input into the platform is retained for as long as your account is active. Upon account deletion, this data is permanently removed from our systems in accordance with the timeline above.
Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.
Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
- Company: Nexara Technologies
- Location: Amman, Jordan
- Email: [email protected]
- Contact page: nexaratech.io/contact