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Questions that actually matter.
01What is Nexara?
Nexara is a restaurant operating system built in Amman for the MENA region. Your ordering website and app, call-center order taking, delivery-partner integration, kitchen thermal printing, menus, inventory, promotions, and analytics — one platform, one login. It works where Western tools don't.
02How long does setup take?
Your ordering site can be live the same week. Load your menu (Arabic and English), connect your branches, and you're taking orders. Printer setup and delivery-partner connections are guided — most restaurants are fully running within days, not months.
03Do you take commission on orders?
No. Orders through your own Nexara website and app carry zero commission. You pay a flat subscription — whether you do 10 orders a day or 1,000, the software costs the same.
04Which delivery platforms do you integrate with?
Careem and Talabat, plus regional couriers like Jahez, DHUB, and TopDeliver. Orders from every platform land on the same live board with unified status tracking — no more juggling tablets.
05How do payments work in Jordan?
Cash on delivery and pickup, plus online card payment through HyperPay — a gateway that actually operates in Jordan and the wider region. Payment links are built in for phone orders.
06Does it work in Arabic?
Fully. Menus, storefronts, receipts, and the dashboard are bilingual Arabic/English. Thermal receipts render Arabic correctly — a real problem we spent months solving properly.
07Who owns my data?
You do. Your customers, orders, and menu are yours — exportable at any time. Unlike aggregator platforms, Nexara never markets to your customers or hides their contact details from you.
08What if a printer fails during service?
The printing engine has automatic failover — if a printer goes down mid-service, the next available one picks up the ticket. Offline queues make sure nothing is lost when the connection blips.
09Can I run multiple branches or a franchise?
Yes — that's the core design. Franchises, companies, and branches live in one hierarchy with per-role access: every branch manager sees their branch, you see everything.
10How do I get support?
Email [email protected] — the team is in Amman, operates on your timezone, and responds within one business day. Urgent operational issues get priority.
Something else? Ask us directly.