QUESTIONS
The questions owners ask before they sign up.
Short answers in plain English, from the people who run it.
GETTING STARTED
What is Nexara?
The order and operations layer for restaurants, built in Amman. Orders from Careem, Talabat, the phone, your own website and app, and table QR codes land in one queue and print in your kitchen, in Arabic or English. Menus, inventory, promotions, customer feedback and reports live in the same login. It is not a cash register; it is everything around it.
How long does setup take?
Your ordering link is live the day you sign up: a phone number, a one-time code, your store name, a few items. A kitchen printer takes one short guided session and usually prints the same day. Connecting Careem or Talabat depends on the partner approving the link on their side, so that step can take longer.
Can I set it up myself?
Yes. Sign up with a phone number and a one-time code; no card and no commercial registration. If you would rather not type a menu, the founder walks you through it on WhatsApp.
What does the free plan include?
One branch, your full menu and 30 website orders a month on name.nexaratech.io with the Powered by Nexara badge. Cash-on-delivery and pickup checkout with phone verification. Every new store also gets Growth features free for 14 days; after that it keeps running on Free. Nothing is deleted.
ORDERS AND CHANNELS
What happens to my Careem and Talabat tablets?
They stay, on the partners' terms. Once a partner is connected, its orders land on the same board as your phone and website orders and print on the same kitchen printer, so the kitchen reads one queue instead of watching three screens.
Does the call center know who is calling?
Yes. The agent types the number and the caller's saved addresses and previous orders come up, so a regular is not asked to spell their street again. The call center is part of the Pro plan.
Do table QR orders need a waiter?
Not to take the order. The guest scans the code on the table, orders from their phone, and the ticket prints in the kitchen with the table number on it. Someone still carries the plates. QR dine-in starts on the Growth plan.
KITCHEN AND PRINTING
What if a printer dies mid-service?
The order stays on the board and the ticket waits in a queue instead of disappearing. From the dashboard you send that printer's categories to another printer, and any ticket can be reprinted by hand once the printer is back. Nothing is lost because a printer went quiet.
Does Arabic print correctly?
Yes. A year went into the printing engine so an Arabic receipt never turns to gibberish: item names, modifiers, addresses and notes print right-to-left on ordinary thermal printers, and the same ticket can carry English.
Does it work when the internet drops?
Orders keep arriving in the cloud queue while your connection is down, and the printer catches up the moment it comes back. The board itself needs a connection, so a phone hotspot next to the printer PC is the sensible backup. There is no offline cash register.
MONEY
Do you take commission?
None on your own website, app and call center. You pay a flat JOD subscription whether you do ten orders a day or a thousand. Careem and Talabat keep charging their own commission on the orders they bring you; Nexara does not add to it.
How do I pay?
By CliQ. Transfer to the alias shown on the payment screen, put your reference code NEX-<store>-<YYMM> in the payment-reason field and tap I paid. We activate your plan within 2 working hours (8am to 10pm) and send a PDF receipt. Annual is two months free; quarterly is available.
Is the price final?
Yes. No setup fee, no per-order percentage, nothing added at payment. The price you are quoted is the price on the receipt.
What happens if I want to stop?
Nothing auto-renews. When a paid period ends without a new payment your store drops to Free and keeps running; nothing is deleted. Export your orders and customers as CSV whenever you like, and if you want the account gone, ask and we delete it within 30 days. The first payment carries a 14-day money-back guarantee.
DATA AND SUPPORT
Who owns my data?
You. Your customers, orders and menu are yours: export them as CSV at any time or ask us to delete them. Nexara acts as a processor for your customers' data, never markets to them and never sells the data.
How do I get support?
WhatsApp and email, on Amman hours. The founder answers. If something breaks during service you get a person on the line, not a ticket queue; the address is [email protected].
Something else? WhatsApp the founder or write to us.