Terms of Service

Acceptance of Terms

By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Account Registration

To use certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account. We reserve the right to refuse service, terminate accounts, or restrict access at our sole discretion.

Free & Paid Plans

Nexara offers both free and paid subscription plans:

• Essential (Free) — includes core platform features such as website generation, basic analytics, menu management, and AI discoverability. The free plan is available indefinitely with no credit card required
• Professional — includes advanced features such as payment processing, delivery integration, push notifications, and priority support
• Enterprise — includes all Professional features plus dedicated support, custom integrations, SLA guarantees, and multi-location management

Feature availability may vary by plan. We reserve the right to modify plan features, pricing, and availability with reasonable notice. Changes to paid plan pricing will not affect your current billing period.

Nexara operates on a zero-commission model. We do not take a percentage of your sales or transactions processed through the platform.

Payment Terms

For paid plans, the following terms apply:

• Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle
• All fees are stated in US Dollars unless otherwise specified
• Payment is due at the beginning of each billing period
• You authorize us to charge your designated payment method for all fees associated with your plan
• If payment fails, we will attempt to charge your payment method again and may suspend access to paid features after a grace period

Refunds: You may request a refund within 14 days of your initial subscription purchase if you are not satisfied with the Service. Refund requests should be sent to [email protected]. Refunds are not available for renewal periods.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any illegal, fraudulent, or harmful activity
• Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, or infringes on intellectual property rights
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our prior written agreement
• Use the Service to send unsolicited communications (spam) to end customers

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions, including removing content, suspending accounts, and reporting violations to law enforcement.

Intellectual Property

The Service, including its original content, features, functionality, design, and technology, is owned by Nexara Technologies and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Nexara name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Nexara Technologies. You must not use these marks without our prior written permission.

Your use of the Service does not grant you ownership of any intellectual property rights in the Service or the content you access through it.

Data Ownership

You own your data. All business data that you input into the platform — including but not limited to customer records, order histories, menu items, product catalogs, transaction records, and analytics data — remains your property.

• We do not claim ownership over any data you create, upload, or generate through the Service
• You grant us a limited, non-exclusive license to use your data solely for the purpose of providing and improving the Service
• You may export your data at any time using the platform's export features or by contacting our support team
• Upon account termination, we will provide a reasonable period for you to export your data before it is deleted

We do not sell, rent, or share your business data with third parties, except as necessary to provide the Service (for example, sharing order details with delivery partners you have connected).

Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance, which we will endeavor to announce in advance
• Unscheduled maintenance required for urgent security patches or critical fixes
• Circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet service failures, or third-party service outages

For Enterprise plan customers, service availability commitments are defined in the applicable Service Level Agreement (SLA).

Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Nexara shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill
• Our total liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid to Nexara in the twelve (12) months preceding the claim
• We are not liable for any third-party services, integrations, or content accessed through the Service

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such cases, these limitations apply to the fullest extent permitted by law.

Termination

You may terminate your account at any time by contacting us at [email protected] or through your account settings. Upon termination:

• Your right to access and use the Service will cease immediately
• You will have 30 days to export your data before it is permanently deleted
• No refunds will be issued for any remaining period of a paid subscription, except as required by applicable law
• Provisions of these Terms that by their nature should survive termination will remain in effect

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, with or without notice depending on the severity of the violation. For non-urgent matters, we will provide 30 days' notice before termination.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Amman, Jordan. Both parties agree to submit to the personal jurisdiction of such courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last updated" date at the top of this page
• Notify you via email or through the Service dashboard for material changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

Contact

If you have any questions about these Terms of Service, please contact us:

• Company: Nexara Technologies
• Location: Amman, Jordan
• Email: [email protected]
• Contact page: nexaratech.io/contact