How Can a Franchise Control Menus Across Branches?
A branch should not wait for head office to mark a meal sold out. Head office should also know whether a branch account can change a shared price or view another operator's reports.
Nexara gives franchise operators catalogue management, a franchise, company and branch hierarchy, and per-branch availability in a restaurant order and operations platform built in Amman, Jordan. Head office can manage shared products and prices while branches mark items unavailable locally. Menu locks and cross-company report visibility need a live account test before purchase.
How should the franchise hierarchy work?
Nexara supports a franchise, company and branch hierarchy. Its roles include franchise owner, company owner, area manager, branch manager, cashier, call-center employee and other operational roles. Users can be assigned to branches and given permissions.
Head office should own brand-wide product details, prices and permitted options. Each company should manage its operating branches. Branch teams should handle orders and local availability during service.
| Level | Recommended responsibility | Nexara record |
|---|---|---|
| Franchise | Brand policy and oversight | Franchise owner and relevant companies |
| Company | Operating responsibility for locations | Company owner and associated branches |
| Branch | Local orders and availability | Branch manager and printer destinations |
| User | Assigned service work | Role, branch assignments and permissions |
Match the ownership chart to the account list. The branch and franchise roles guide explains the same structure in more detail.
Can head office control the menu while branches mark items unavailable?
Nexara has products, categories, modifiers, modifier groups, menu lists and menu channels. It also supports per-branch availability, so a branch can stop selling an item locally while the wider catalogue remains available elsewhere.
Head office can maintain names, prices and permitted options. Branch staff can switch availability when an ingredient runs out or a local service is paused. Decide who restores availability when stock returns.
Catalogue push is supported for Talabat and Careem, with partner approval and catalogue mapping required during activation. Check that each channel receives the menu intended for that branch.
What should franchisees be allowed to access?
Nexara supports roles, permissions and user-to-branch assignments. For dine-in payments, waiters, cashiers and branch managers are bound to their own branch.
Use the actual franchisee account to open orders and reports, then check whether another operator's companies or branches appear when filters change. Record the intended scope for each role.
Separate dashboard access from till duties. Nexara is the order and operations layer beside the till. A person can handle payment at the counter without needing permission to edit catalogue details or review another location's figures.
Review access when staff change roles and remove it when they leave. The multi-branch restaurant management guide for Jordan covers branch structure and operating controls.
Can franchise reporting produce one useful report?
Nexara provides report tabs across orders, products, customers, channels, delivery, money and operations. Product by Branch supports branch-based product review. Financial, End of Day and Cashier Reconciliation serve different questions.
Use Product by Branch to compare product performance by location. Use Cashier Reconciliation for net sales and cash reconciliation. Define the companies, branches, dates and figures head office needs before reviewing the reports.
CSV export of orders and customers is available. Scheduled email reports are not available today. If one combined cross-company view matters, ask Nexara to demonstrate it with the account that will use it.
How is printing assigned to each franchise branch?
Each branch has its own Nexara Printing setup and branch licence. Standard ESC/POS thermal printers connect over USB or network. Routing uses the branch, printer group and menu category. Receipt and kitchen-ticket templates can be assigned per printer in Arabic and English.
If a printer stops answering, the ticket waits in the print queue. Staff can re-route categories from the dashboard, and a configured backup can receive the ticket automatically. Any ticket can also be reprinted manually.
What should you confirm before signing?
Bring the ownership chart, sample menu and the accounts staff will use. Record the requirement, account, visible company and branch scope, result and decision.
| Requirement | Account to use | What to check |
|---|---|---|
| Branch access | Franchise, company and branch accounts | Visible companies, branches and orders |
| Menu responsibility | Branch account | Availability changes locally; price and catalogue edits follow policy |
| Report scope | Franchisee and head-office accounts | Required companies, branches, dates and figures |
| CSV export | Approved reporting account | Orders and customer fields needed for review |
| Printing | Branch account at each location | Arabic ticket, category routing and configured backup printer |
Nexara has a free plan, then paid plans per branch in Jordanian dinar. Current rates are available on request. Ask for a setup covering your branch structure and printer allowance.
WhatsApp Nexara for a walkthrough of one franchise, company and branch account plus each printer route. Issa Al-Dalu answers from nexaratech.io.
What to remember
- Head office should own product details, prices and permitted options.
- Branches should control local availability during service.
- Nexara confirms the franchise, company and branch hierarchy, roles, permissions and assignments.
- Test menu restrictions and report scope with the real accounts before buying.
- Give every branch documented category routing and a backup printer.
Questions people ask
Can I stop franchisees changing menu prices?
Test this with a real franchisee account during the buying walkthrough. It should be able to change local availability while the permitted catalogue editing boundary remains clear.
Can a franchisee see only their own restaurant reports?
Open the actual franchisee account against another operator's branches and change the report filters. Confirm the visible companies, branches, dates and figures before purchase.
Can a branch mark an item sold out without changing the menu?
Yes. Nexara supports per-branch availability separately from catalogue management, so a branch can switch an item off locally.
Does every franchise branch need its own printer setup?
Yes. Nexara uses branch-specific printing with a branch licence and branch-based routing. Each location needs its own printer destinations and category assignments.
Is Nexara a franchise POS?
Nexara is the restaurant order and operations platform beside the till. It handles order intake, kitchen printing, menu and branch operations alongside the cashier's till.
How do I prepare a regular franchise report?
Choose the relevant Nexara report tabs, set the agreed dates and scope, and export orders or customers to CSV when needed. Scheduled email reports are not available today.