Who is behind Nexara: the company, founder and registration

Which company makes Nexara?

Nexara is the product name. The registered company behind it is الخدمة الذهبية للاستشارات الحاسوبية, based in Amman, Jordan. Its Jordanian commercial registration is 83800, and its public tax number is 178201189. Those are the identifiers to use when checking who you are dealing with.

Keep the Arabic company name and registration number together in your supplier records. Nexara's legal documents include terms with Arabic as the authoritative language and a privacy policy under Jordan's Personal Data Protection Law No. 24 of 2023.

The Nexara company background connects the product to its founder and Amman base. Nexara is separate from nexara-tech.com, Nexar and the AI phone-answering agent also called Nexara. The guide to similarly named Nexara businesses explains that distinction.

Who is Issa Al-Dalu?

Issa Al-Dalu is the founder of Nexara. He grew up around restaurants and built the platform in Amman. He also answers support himself. That gives a restaurant owner a named person to speak to about how the product works and what happens when something fails.

The founder story centres on a practical problem: getting restaurant orders into the kitchen in a form staff can use. A year went into the printing engine alone. For an Arabic-speaking kitchen, readable item names and modifiers are part of getting the order right.

The Issa Al-Dalu founder profile is the direct reference for his connection to Nexara. His public LinkedIn profile is also available under his name. The company background describes a small company in Amman, with the founder taking support questions directly from restaurant owners.

Why did the printing engine take a year?

Nexara's About story says a year went into the printing engine. The work addresses a specific restaurant problem: readable Arabic item names and modifiers on standard thermal printers. Tickets can carry Arabic and English together, so staff can read the order in the language they use in the kitchen.

Nexara works with standard ESC/POS thermal printers over USB or network. Printer routing can follow product categories, so each printer receives the items assigned to it. Receipt and kitchen-ticket templates can be adjusted visually and assigned per printer.

If a printer stops answering, the ticket waits in a queue. Staff can redirect its categories from the dashboard, and automatic failover can use a backup printer where one is configured. Queued tickets print once without automatic duplicates. Staff can also reprint a ticket by hand when needed.

Orders keep arriving in the cloud while the branch connection is down, and the printer catches up after reconnection; the order board itself needs a connection. A phone hotspot beside the printer computer is a sensible backup. During setup, print an order with Arabic modifiers, then check that a configured backup printer receives the affected categories when the primary printer is unavailable.

What does being built in Amman mean for your branch?

Nexara's live deployments are in Jordan today. The dashboard and storefront work in Arabic and English, and receipts can use both languages. Pricing follows a free plan plus paid plans per branch in Jordanian dinar, with current rates available on request.

The product is the order and operations layer beside the till. Phone orders, branded website and installable app orders, table QR orders, Talabat and Careem orders can arrive on one live order board per branch. Kitchen tickets then follow the branch's printing setup.

For an owner, local fit is something to check through actual work. An Arabic modifier should remain readable on the ticket. A phone agent should be able to find a caller's saved addresses and past orders. A branch manager should see the orders belonging to that branch.

Nexara supports those workflows through Arabic printing, customer lookup and branch-bound access. The Nexara feature catalogue describes the available tools, while Talabat and Careem order intake explains the partner connections. Activation depends on partner approval, so include it in the setup discussion.

Who answers when something breaks?

The founder answers Nexara support through WhatsApp and email, in Arabic or English. The published contact number is +962 79 594 3016, and the support email is [email protected].

That is a direct support model. You can describe a branch problem to the person behind the product. Before going live, agree how your shift manager should report a fault and what staff should do while it is being investigated.

• Identify the branch and the affected order or printer.
• Give the time the problem occurred and describe what staff saw.
• Include the error text or a screenshot, keeping unrelated customer details out of the message.
• Say whether other orders are printing and whether a backup printer is available.

Those details help separate a single printer problem from a branch connection problem. Nexara's waiting-ticket list and printer-routing controls give staff practical options during an interruption. The support guide for when something breaks covers that operational side of the relationship.

What should you check before choosing Nexara?

Start with your menu and the printer you intend to keep using. Nexara supports Arabic modifiers and category-based printing, while plan access differs by workflow: call centre ordering is a Pro feature, and table QR dine-in starts on Growth. Ask for the proposed plan to name the workflows your branch needs.

1. Match the registered company name and commercial registration to the supplier details provided to you.
2. Test a representative Arabic order with modifiers on the thermal printer you intend to use.
3. Confirm which ordering channels and branch workflows are included in the proposed plan.
4. Record the WhatsApp and email support contacts, Amman support hours and your branch's backup procedure.

Data ownership belongs in that check too. Nexara states that the restaurant owns its customer data, supports CSV export of orders and customers, and accepts deletion requests within 30 days. The Nexara ownership and setup FAQ covers these practical questions. Keep the answers with your setup notes so your manager can refer to them after launch.