How Can a Franchise Control Branch Access?

What was the franchise trying to control?

Harir Grill has six quick-service branches in Amman, Zarqa and Irbid. Its owner works with one central menu team, six branch managers and a finance lead who reviews the business at the end of each day.

Before the change, all six managers used a shared account with wider access than their work required. A manager covering a busy shift could open another location's numbers or edit the central catalogue. The owner wanted each manager working inside one branch while keeping a combined view for finance.

• Managers needed their own branch's live orders and order history.
• The central team needed to control products, modifiers and prices.
• The owner needed reporting across the franchise.
• Cashiers needed to close their assigned branch.

The practical fix was six named branch accounts. Branch 3's manager handled Branch 3's work, while the owner retained access across the company.

How should the branch hierarchy be set up?

Nexara's hierarchy is franchise, company and branch. Harir Grill uses company-level access for the owner and approved central users. Each branch manager is assigned to one location, while cashiers receive the access needed for branch payments and cashier reconciliation at closing.

1. Create the franchise and company records.
2. Add each branch with its working details and menu availability.
3. Create separate accounts for the owner, central users and branch staff.
4. Assign every branch user to the correct location.
5. Test one manager's view before repeating the setup for the other five branches.

Use names such as Abdali, Sweileh and Irbid Main so staff and finance review the same locations.

What can a branch manager see?

The manager sees the assigned branch's permitted work. The owner checks this boundary during setup.

A manager with availability permission can mark an item unavailable at their branch when stock runs out. The central menu user keeps responsibility for catalogue prices. The owner tests both actions before giving the accounts to staff.

Each branch's live board brings together phone, website, app, table QR, Talabat and Careem orders. Tickets print in the kitchen. At closing, the cashier records the day's net sale for reconciliation.

See branch manager roles and permissions for the distinction between branch assignments and company-wide access.

How does central menu control work?

Nexara supports products, categories, modifiers, modifier groups, menu lists and per-branch availability. Harir Grill's central team maintains the catalogue. Branch managers use availability controls for food their own kitchen can serve.

1. Change the central family meal price from 8.50 JOD to 8.75 JOD.
2. Switch a side dish off at Branch 5 when that location runs out.
3. Check the other five branches to confirm the side remains available there.
4. Send a test order with an Arabic modifier to the kitchen.

Nexara's dashboard and storefront support Arabic and English. Arabic printing works on ordinary ESC/POS thermal printers, with English on the same ticket. See the menu and branch features page for catalogue and availability tools.

How does the owner get one consolidated view?

Nexara provides report tabs across orders, products, customers, channels, delivery, money and operations. Harir Grill's owner reviews the company picture first, then opens branch data when a number needs checking. The finance lead uses the same reporting instead of requesting separate branch screenshots.

The numbers in this example are illustrative, not a client's actual figures. After a Friday service, Branch 1 shows 180 orders, Branch 2 shows 125, and Branch 3 shows 92. The owner checks channel mix and cancellations, then asks managers about item availability and local promotions.

After the access change, the six managers each have one assigned branch account. Central catalogue editing stays with the menu team, and the owner reviews all six branches. A Branch 5 availability change affects one location, while the central meal price is checked across six.

NexaraFlow can assign recurring tasks by branch and role, with stages, SLA clocks and escalation. Harir Grill assigns Branch 2's morning inventory task to its responsible staff member, while the inventory lead handles central review.

See franchise management in Jordan for the wider operating model, including central oversight and branch reporting.

What should a franchise test before rollout?

Start with the actual accounts staff will use. Nexara supports branch assignments and separate roles for branch managers, cashiers and owners.

1. Log in as Branch 1's manager. Open order history and reports, then check whether another branch's data is accessible.
2. Change Branch 1's item availability and inspect the same item at Branch 2.
3. Attempt a central price edit from the manager account and check it against the agreed access plan.
4. Open the owner account and review all six branches for the same reporting period.
5. Place a test order through a chosen branch channel and inspect the board and Arabic printout.
6. Check the cashier's branch payment scope and route a complaint to the responsible branch.

Record the account, branch and result beside each check. If Branch 1's manager needs wider access for cover shifts, review that assignment explicitly rather than handing over the owner's credentials. Recheck the account when the cover arrangement ends.

The roles and permissions for restaurant teams guide covers staff-level access. Nexara has a free plan plus paid plans per branch in JOD. Current rates are available on request.