Dispatch: Careem Express, TopDeliver, Nashmi, or your own drivers
A packed order is waiting at the pass, and the cashier thinks the shift manager booked the driver. The shift manager thinks the cashier did.
Nexara lets you dispatch your restaurant's orders through Careem Express, TopDeliver, Nashmi or your own drivers. It is a restaurant order and operations platform built in Amman, Jordan. Courier charges are separate from commission-free ordering. Start with a WhatsApp conversation with the founder about your branch and preferred courier.
Which orders need a delivery booking?
The food can be ready while nobody has booked its ride. For website and phone deliveries, give one person responsibility for booking and checking collection. Nexara lets that person book a courier from the existing order through Careem Express, TopDeliver or Nashmi. It also supports own-fleet delivery and a driver role.
Careem Express and Careem food ordering belong to the same company, but Nexara handles them through separate integrations. Food-order intake brings a Careem order into Nexara; Express books transport for an order your restaurant already has. Ask Careem which account setup applies to your restaurant.
Decide how the customer will order separately from who carries the food. The own delivery versus aggregators guide covers that sales-channel decision. Talabat and Careem order intake explains how incoming aggregator orders reach Nexara.
How do you book a courier from the order?
Open the delivery order for the branch preparing the food. Nexara supports booking and cancellation from that order for Careem Express, TopDeliver and Nashmi. Once your provider connection is set up, run through a booking before service so the dispatcher knows what to look for.
- Get the address right first. For a phone order, ask: “Are we delivering to your saved address?” Then check which branch is cooking the food, rather than using the customer's usual branch by habit.
- Make sure the courier serves that address. Nexara supports radius, area-based and polygon delivery zones. Your branch's delivery zone and the courier's coverage both need to fit the destination.
- Get the quote before booking. Careem Express supports estimates and distance checks. TopDeliver supports live and pre-order estimations. Nashmi supports multi-branch quotes.
- Speak to the kitchen, then book from the order. Food still on the grill needs a different handoff conversation from bags waiting at the pass.
- Find the booking confirmation and check that its pickup details match the branch preparing the order. Follow the provider's updates through collection.
Careem Express and Nashmi support multi-branch quotes to assess dispatch from different branches within the same provider. When reviewing quotes, keep the pickup branch and delivery destination consistent. A quote from another kitchen answers a different cost question.
When should you use each courier or your own drivers?
Start with the collection address and delivery destination. Nexara's quoting and tracking support differs by partner. Check the quote for the order and confirm collection availability with the provider before deciding who will carry it.
| Dispatch option | What you can do in Nexara | When to consider it |
|---|---|---|
| Careem Express | Get estimates, check delivery distance, request multi-branch quotes, create and cancel deliveries, and follow tracking updates. | When its coverage and quoted charge fit the order, especially if you need quotes from different pickup branches. |
| TopDeliver | Check areas, connect branches, get live and pre-order estimates, book and cancel deliveries, and review tracking and logs. | When its areas cover your customers and you need estimates for immediate orders or pre-orders. |
| Nashmi | Connect branches, request multi-branch quotes, book and cancel deliveries, and receive updates including driver location. | When its service covers your branches and driver-location updates help your dispatcher follow deliveries. |
| Your own drivers | Use own-fleet delivery support and a driver role. | When a driver is available and your team can manage collection and handoff directly. |
Your own driver may be the better choice for a familiar nearby address. A courier partner may suit an order when your drivers are out. Check availability before promising the customer a collection time, and give the kitchen the agreed handoff details.
For your own fleet, test Nexara's driver role during setup. Walk through assignment and collection with the staff who will handle them, including how the kitchen checks which driver should receive each bag.
Which fees should you compare?
Nexara has a free plan plus paid plans per branch in JOD, with current rates on request. Growth allows 1 delivery provider and Pro allows unlimited delivery providers. Free and Starter include none.
Start with the provider's estimate or quote, then check what your agreement covers. Ask how the provider handles a cancelled booking or a delivery the customer cannot receive, and which circumstances can change the final charge.
- Courier charge: compare what the courier charges your restaurant, not a separate checkout fee. Check whether waiting, cancellation or an unsuccessful delivery can add charges under your agreement.
- Restaurant-paid delivery: if you advertise free delivery, include the courier's charge in your cost calculation. The customer paying nothing for transport does not make the trip free.
- Own-fleet cost: include driver pay and vehicle running costs, including paid time between deliveries.
- Order-source commission: Talabat and Careem retain their own commission arrangements on the orders they bring. Record those against the relevant sales channel.
A cheaper quote may not be the better choice if a failed collection means replacing food. Nexara provides provider analytics and a Delivery report tab. Use those when reviewing dispatch, and check courier invoices against your agreement separately.
What can you track, and what happens when updates stop?
Nexara receives delivery updates from courier providers. Nashmi's updates can include driver location. Careem Express and TopDeliver support tracking and automatic delivery updates. Nexara also provides a customer-facing order tracking link.
Show staff the difference between an order's status and a courier's location. Nexara's order statuses include ready for pickup, out for delivery and delivered. The live order board guide explains the shared branch order list. Courier tracking shows the information the provider sends. Staff can check provider health information and delivery-update logs when a booking stops updating.
If the booking's status remains unclear, call the provider and ask whether a driver is coming. Check cancellation terms and confirm what happened to the original booking before creating a replacement. That check reduces the risk of two drivers arriving for one bag.
What should you confirm before the first dispatch?
Check the connection for each branch that will hand over food. TopDeliver and Nashmi support branch connection. Careem Express supports distance checks and multi-branch quotes. Make sure the pickup address points to the kitchen handing over the order.
Use the setup session to practise an exception as well as a successful booking. Have the dispatcher find a delivery's current status and the cancellation control, then explain how they would verify cancellation with the provider. Confirm the provider's contact number and where staff can check its cancellation terms.
Nexara's dashboard and courier booking need an internet connection. Keep a phone hotspot available and record the courier's contact details somewhere staff can reach without the dashboard. During a branch outage, incoming orders are saved and waiting tickets print when the connection returns.
Contact Nexara through nexaratech.io; founder Issa Al-Dalu will discuss your branch and preferred courier on WhatsApp.
What to remember
- Talabat and Careem intake brings aggregator orders; dispatch moves your own orders out.
- Book against the correct branch and address, then verify cancellation before arranging a replacement.
- Review provider-specific quotes separately, using the same pickup and delivery details.
- Test own-driver assignment and collection during setup.
Questions people ask
Can I cancel a courier after booking?
Nexara supports cancellation for Careem Express, TopDeliver and Nashmi dispatch. Check the provider's terms for any charge and verify the cancellation before arranging a replacement.
What if the courier never accepts the booking?
Check the booking status and contact the provider to establish whether collection is still possible. Tell the kitchen about the delay so packed food is not left waiting without a decision.
Can I keep using my own restaurant drivers?
Yes. Nexara supports own-fleet delivery and has a driver role. Test assignment and collection during setup with the people who will use it.
Does commission-free ordering include free delivery?
No. Budget for the courier's charge or your own driver's trip even when the order carries no Nexara commission.
How do I compare courier quotes in Nexara?
Nexara supports provider-specific estimates and quotes. Review each provider's quote separately, using the same pickup branch and destination, then check coverage and booking terms.
Which Nexara plan includes courier dispatch?
Courier dispatch starts on Growth. The fees section lists provider allowances by plan; choose according to how many courier connections you need.