What Nexara does not do yet (and what it does instead)

Can Nexara handle JoFotara and accounting?

Nexara does not provide JoFotara e-invoicing, accounting or ERP connectors today, and it has no ZATCA certification for Saudi Arabia. Keep invoice submission and bookkeeping in the systems responsible for those jobs. Have your accountant confirm the handoff before you change how the branch records sales.

Inside Nexara, you can use order history, end-of-day reporting and cashier reconciliation. Inventory tools cover ingredients, recipe costing, stock counts and purchase orders. These give the operator information for checking the shift and food costs; the accountant still needs an agreed process for entering and reconciling the books.

1. Name the system responsible for issuing invoices and handling JoFotara submission.
2. Ask your accountant which order details and daily totals they need.
3. Review an exported Nexara order CSV with your accountant and check its fields against the bookkeeping process.
4. Compare the operational totals with the till and accounting records before signing off the day.

For the Jordan-specific boundary, read JoFotara e-invoicing for restaurants. If tax submission must happen from the same application that takes the order, make that a purchasing requirement.

Which delivery integrations are available today?

Nexara does not offer Jahez or DHUB integrations today. If either is essential to your branch, keep its existing order-handling process and assign someone to watch that channel during service.

Receiving a marketplace order and booking a courier for your website order are different jobs. Review Talabat and Careem order intake and delivery dispatch against the channels your restaurant actually uses. Partner activation is subject to approval; live Nexara deployments are in Jordan today.

For a channel handled separately, write down who accepts the order and how its kitchen ticket reaches the correct station. Include a duplicate check so a manually entered order does not become a second meal.

Will customers receive WhatsApp order notifications?

Nexara's WhatsApp tool is a conversation inbox for call-center roles, without automated order notifications. Staff can list chats, open a conversation by phone number and load its history.

Nexara also provides a customer-facing tracking link. A practical manual process is to give the customer that link in your existing conversation, then use it as the shared reference when they ask about the order. Dashboard web push notifications serve staff.

Assign responsibility for sharing the tracking link and answering follow-up messages during service. If automatic WhatsApp messages are essential, assess a separate messaging service and confirm its connection requirements before committing to it.

Does Nexara have a loyalty programme?

Nexara has customer records and promotions, including a loyalty-points promotion type, but no full loyalty programme today. Available promotion types also include percentage discounts, fixed-amount discounts and buy X get Y campaigns. Promotions start on Starter.

For an owner who wants a short repeat-order campaign, a promo code may cover the immediate need. Customer records contain saved addresses and order history, so the team can recognise a returning customer when handling an order.

If you already run membership tiers or rewards balances, keep that programme in its existing tool. Write down who checks eligibility and how staff apply the benefit. Your expiry and refund rules belong in that written process, especially when a reward is checked in one tool and applied in another.

How does the kitchen work without display screens?

Nexara uses printed kitchen tickets rather than kitchen display screens. It sends Arabic and English tickets to standard ESC/POS thermal printers over USB or network through Nexara Printing on the branch's Windows PC. Printer routing can follow product categories, so each station receives the items assigned to it.

Deployment is cloud-only, with a browser dashboard and Nexara Printing at the branch. Orders continue arriving in the cloud while the branch connection is down, and printing catches up after reconnection; the order board needs a connection.

Keep a phone hotspot near the printer PC. For printer failure, staff can reroute categories from the dashboard, or use automatic failover where a backup printer is configured.

Hardware comes separately: Nexara does not supply proprietary terminals or hardware bundles, and Bluetooth printers are unsupported. Check your printer model and its USB or network connection before replacing equipment. The Nexara feature catalogue describes printing alongside the order board.

What stays outside Nexara's daily operations tools?

Reservations, waitlists, staff scheduling and time clocks are outside Nexara's current scope. Keep your booking process and staff rota in dedicated tools, with a named person responsible for updating each.

Nexara's table QR feature handles dine-in ordering: guests scan a table code and order from their phones, then the kitchen ticket prints with the table number. NexaraFlow handles recurring operational tasks by role, with stages and escalation clocks. Workflows are a Pro-plan feature.

That distinction matters at opening time. A scheduled stock-count task tells the responsible role what needs doing; your rota determines who is working. The branch manager needs to match task responsibility to the people actually on shift.

Reports are available in the dashboard, without scheduled email reports today. Set aside time in the closing routine for the manager to review end-of-day and cashier reconciliation reports against the branch's closing records.

How should you evaluate the Nexara roadmap?

Base your purchase on the workflow available when you sign up. A feature request belongs in the discussion, but an essential requirement needs a working demonstration. Bring the person who will do any manual handoff so they can judge the extra work.

Nexara has a free plan plus paid plans per branch in JOD, with current rates on request. Ask which plan covers your workflow before comparing costs. Support is through WhatsApp and email on Amman hours, in Arabic and English, with founder Issa Al-Dalu answering.

1. Send the requirements that would stop you buying if they were missing. Use your menu structure and actual order channels for the demonstration.
2. Place a test order, share its tracking link through your proposed messaging process, and open it on a customer's phone as staff update the order.
3. Run your reward rules through the proposed process, including expiry and refunds. Record which checks happen in a separate tool.
4. Have the branch manager open a stock-count task under the intended role and compare its assignment with the rota. Find the end-of-day and cashier reconciliation reports and compare them with the closing records.
5. Test Arabic tickets on your intended printers, including category routing, connection loss and recovery using the branch's backup connection.
6. For each gap, record the separate tool or manual process, its owner and its running cost. Approve the purchase only after each essential requirement passes its test or you accept the cost of handling it separately.

Contact Nexara at nexaratech.io through the WhatsApp step below; the conversation with founder Issa Al-Dalu will check your essential requirements against the available workflow.