How to Dispatch Orders to Your Own Drivers

What do you need before dispatching?

Start with the people who will carry the orders. Nexara has a dedicated driver role, and users can be assigned to a branch. Identify who delivers for each branch and who handles dispatch during service, so the team knows who is responsible for each handover.

• Create or identify the user who will deliver orders.
• Assign that user to the correct branch.
• Check that the order type is delivery.
• Agree how the driver will confirm departure and delivery to the branch.
• Agree who counts returned cash and records any difference.

Nexara supports delivery, pickup and dine-in orders. Checking the order type before handover matters: a bag waiting for a customer to collect should stay separate from an order waiting for a driver. Have the founder walk through your branch's driver access and assignment process during assisted setup.

How do you assign a driver to an order?

Start from the delivery order on the branch's live order board. Nexara supports dispatch with your own drivers, and the board brings phone, website, app, table QR, Talabat and Careem orders into one queue per branch. Check the order details before handing the bag to the assigned driver.

1. Review the delivery order's items, customer address and payment choice.
2. Check that the order belongs to the branch preparing it.
3. Assign the intended driver using the workflow confirmed during assisted setup.
4. Check that the prepared bag matches the order before handover.
5. Record departure with the out for delivery status.
6. Share the customer-facing tracking link through your restaurant's usual communication method.

Nexara's order statuses include preparing, ready for pickup, out for delivery, delivered, cancelled and refunded. For an ordinary delivery, preparation comes first, followed by readiness, departure and delivery. Keep each update tied to what has happened at the branch or customer's door.

How should the driver update delivery status?

Agree who records each status change during assisted setup. The driver can confirm the handover to the responsible branch staff, and the team should update the order when that handover happens. Nexara's live order board shows the current state, while order history provides search and filters for reviewing orders.

Kitchen tickets support the physical handover. Nexara prints Arabic and English on standard ESC/POS thermal printers. Match the bag to its ticket before departure, and record out for delivery when the driver leaves. If the bag is still waiting at the branch, keep its status at ready for pickup.

Can the customer track an own-driver delivery?

Yes. Nexara provides a customer-facing tracking link for the order. Share it through the communication method your restaurant uses with customers. The customer can open the link to check progress, and staff can refer to the same order status when answering a delivery enquiry.

Make sharing the link part of the branch's delivery procedure. During setup, open it as a customer would and check how the order state appears. This gives staff a concrete basis for explaining what the customer can see when they call.

• Confirm the bag is complete before recording ready for pickup.
• Hand the bag to the assigned driver.
• Record out for delivery when the driver leaves.
• Confirm receipt before recording delivered.
• Review delayed orders using order history and delivery reports.

How do you reconcile cash collected by each driver?

Treat delivery completion and cash handover as separate events. A delivered status records that the customer received the food. Nexara includes Delivery and Cashier Reconciliation report tabs, with cashier net sales and cash reconciliation available for the branch's closing checks.

1. Confirm the payment method when the order is created.
2. Keep a handover record of the cash-on-delivery orders each driver takes.
3. Count the cash when the driver returns it to the branch.
4. Compare the returned cash with the completed cash-on-delivery orders in that handover record.
5. Check cancelled, refunded or disputed orders when investigating differences.
6. Have the cashier record the day's net sale at close for reconciliation.

Use your branch's handover record to check each driver's cash, then use cashier reconciliation for the branch close. Online storefront orders can be paid in cash on delivery or by card through HyperPay when enabled. Check the recorded payment method before including an order in the cash the driver owes.

For wider operating choices, read planning your restaurant's own delivery operation. Compare the responsibilities and costs in own delivery versus aggregators.

What should you check before using the workflow?

Walk through the process at one branch before using it during a busy service. Nexara supports branch assignments and order history; check that your staff can follow an order from preparation through delivery and account for its payment at close.

• The driver user is assigned to the correct branch.
• A delivery order reaches the branch's live order board.
• The team can assign the intended driver using the agreed workflow.
• The responsible staff can record readiness, departure and delivery.
• The customer tracking link opens and shows the order state.
• The completed order can be found in order history.
• The cashier can check the cash handover against the relevant order records.

If you also use a courier partner, Nexara supports dispatch through Careem Express, TopDeliver and Nashmi. Growth allows 1 delivery provider, Pro allows unlimited providers, and Free and Starter include none. Confirm the provider allowance separately when discussing your own-driver setup.

For assisted setup with Nexara at nexaratech.io, use the WhatsApp step below to speak with founder Issa Al-Dalu. Bring your branch details and cash handover procedure so he can walk through driver access, assignment and the delivery status process with you.