How to enable HyperPay card payments on your ordering site

1. What should I confirm with HyperPay first?

Start with a HyperPay merchant account for your restaurant. Ask HyperPay to confirm the account requirements, payment-processing charges and settlement terms for your business. Keep those answers available for the person who checks the restaurant’s bank receipts.

Nexara supports HyperPay per company in test and production use, with 3-D Secure authentication and refunds. Before arranging setup, establish whether your merchant account is ready for testing or accepting customer payments.

• Ask HyperPay what remains before your account can accept customer payments and who should provide any outstanding information.
• Confirm processing charges and settlement timing, including whom to contact when a payment needs investigation.
• Ask about refund terms and how they affect the amount returned to the customer and the restaurant’s records.
• Identify the person at your restaurant who will keep the merchant-account correspondence and approve payment-related decisions.

2. How do I arrange HyperPay setup in Nexara?

Online card payment through HyperPay is available on the Nexara storefront when enabled for the company. Ask Issa Al-Dalu, Nexara’s founder, for assisted setup on WhatsApp. Bring your merchant-account readiness information and explain whether customers will order for delivery, pickup or both.

Nexara provides a branded ordering website generated from your menu in Arabic and English. Customers can install it as an app from their browser. The restaurant ordering website guide explains that own-channel ordering option.

During assisted setup, ask how to use HyperPay test mode and what must be checked before accepting real payments. Agree which branch and staff member will take part in the acceptance check. The payment and setup FAQ provides general payment and support information.

3. What does the customer see?

Customers order from your branded site. Delivery and pickup checkout supports cash, with online card payment through HyperPay available when enabled for the company. Checkout includes phone verification by a one-time SMS code, while the HyperPay integration supports 3-D Secure.

• The menu presents the restaurant’s items and available options.
• Checkout includes phone verification so the customer can verify their number.
• Customers choosing online card payment encounter the HyperPay payment step, which supports 3-D Secure authentication.
• A customer-facing tracking link lets the customer follow their order.

Phone verification checks the customer’s number. 3-D Secure concerns card-payment authentication. When testing, have the staff member acting as the customer describe the prompts they encounter and note any wording they need help explaining. The Nexara integrations overview includes HyperPay among supported services.

4. How should staff verify payment before preparation?

Nexara’s order statuses include awaiting payment, pending, confirmed and preparing. Ask the founder to demonstrate how staff verify a payment outcome and the associated order status, then agree what evidence the team needs before starting preparation.

Include awaiting payment and confirmed in that demonstration. For each status encountered, ask what the staff member should inspect, what action is needed and who handles uncertainty. Record the demonstrated steps in the shift instructions.

Website orders join the branch order board with phone, app, table QR, Talabat and Careem orders. Order history provides search and filters. Include finding the correct order in the exercise so staff can handle a payment enquiry after it leaves their immediate view.

5. Why is dine-in checkout different?

Online card payment is hidden for dine-in to avoid double payment on a shared bill. Dine-in storefront checkout uses pay at the counter, while delivery and pickup can use HyperPay.

Table QR ordering lets guests order from their phones. Shared bills can be split by claimed items, with a tip. Show this distinction to staff who answer customer calls: someone ordering from a table sees a different payment choice from someone ordering delivery.

Include a dine-in check if the restaurant uses table QR. Ask the staff member to explain how a seated guest should settle the bill, using the branch’s demonstrated payment procedure.

6. What should a branch acceptance check cover?

Nexara is the order and operations layer beside the till. Before promoting card checkout, arrange a quiet test with the person who watches the order board and someone acting as a customer on a phone. Use the assisted session to settle practical questions while both can see what happens.

1. Agree the test conditions. Ask whether the exercise is in test or production mode, which payment details are appropriate and how test orders should be handled by the branch.
2. Try the intended delivery or pickup checkout. Check that card payment is available, observe the phone-verification prompts and ask about any card-authentication step that needs explanation.
3. Review a successful payment with assistance. Have the founder demonstrate how staff verify payment and locate the corresponding order. Write down the checks the shift team must repeat.
4. Ask to review an unfinished or unsuccessful payment attempt safely. Agree what staff should say if the customer reports a charge but the team cannot establish the outcome. Assign someone to investigate before asking the customer to pay again.
5. Cover refunds. Ask who can initiate a HyperPay refund, what information they need and how staff should verify its outcome. Keep HyperPay’s timing and charges available for customer enquiries.
6. Check the kitchen output if printing is enabled. Compare the ordered items and modifiers with the ticket, then have staff explain when preparation should begin under the agreed procedure.

Nexara supports Arabic thermal printing, with English on the same ticket. Choose an item with a modifier for the printing check so the kitchen can verify the detail it actually needs to cook correctly.

Finish by asking a second staff member to repeat the payment-verification task using your written instructions. Note anything that still requires help, including finding an older order or answering a customer who stopped during checkout. Keep unresolved questions with a named person before opening card payment to customers.

Nexara has a free plan plus paid plans per branch in JOD, with current rates on request. Own-channel orders carry zero Nexara commission; confirm HyperPay’s processing charges separately. The guide to restaurant payment methods discusses the wider payment choices.

To arrange assisted setup for your restaurant with Nexara at nexaratech.io, use the WhatsApp step below and share your HyperPay account readiness and intended order types. Founder Issa Al-Dalu answers in Arabic or English during Amman hours.