Which payments should restaurants accept in Jordan?

Which payment methods belong in each ordering channel?

Choose payment methods by how the customer orders. A website customer needs a checkout choice. A phone-order agent needs to select the agreed method. For a dine-in guest, make the payment instructions clear before anyone settles the shared bill.

Nexara sits beside the till as the order and operations layer. Its payment options differ by channel. Use the table below when writing checkout instructions or training the person answering the phone.

The restaurant ordering website guide explains the branded storefront. Keep customer-facing payment wording specific to the channel: a phone-order payment arrangement should not appear among the website's checkout instructions.

Who hands over cash, and how should you check it at close?

Nexara's storefront supports cash on delivery and cash on pickup. Customers can pay when they receive their food. The restaurant remains responsible for collection and handover, including cash that returns to the branch with a driver.

For pickup, the person handing over the bag should know whether cash is due. For delivery, your procedure should specify who collects and when that cash returns to the branch. If a courier partner collects money, confirm its remittance terms and the record your cashier will receive.

Keep driver handovers separate from money collected at the counter until both are accounted for. Record a shortage or change dispute while the people involved can still explain it. A delivery marked complete and cash physically returned to the drawer are different events.

Nexara includes Cashier Reconciliation and End of Day report tabs, along with cashier net sales. Use these alongside the drawer count and driver handover records. At close, compare expected cash with counted cash, rather than comparing the drawer with total sales that also include card payments or bank transfers.

How do HyperPay card payments settle?

Nexara's HyperPay payment setup includes test and production modes, 3-D Secure verification, refunds and payment-result updates. A completed card payment and a bank payout are separate records: use the provider transaction record for the customer's payment and your bank statement for the deposit.

Ask HyperPay to confirm the payout schedule, processing charges and receiving account before planning how much money will be available for suppliers. Ask whether any reserve terms apply, and keep the answers with your branch's payment procedures.

When a customer says their card was charged but the order remains unresolved, use the original transaction reference to investigate with the provider. Asking for another payment before resolving the first can leave the customer paying twice.

For refund enquiries, keep that original transaction reference available and check progress through the provider. Confirm the expected bank-credit timing before giving the customer a date. The person handling the enquiry should distinguish a refund request from money appearing back in the customer's account.

The commission-free online ordering guide explains own-channel costs. Put processing charges and the software subscription on separate lines when comparing costs.

What are the two uses of CliQ in Nexara?

For customer payments, staff can select CliQ for a phone order on Nexara's call-center screen. Staff must verify receipt in the receiving account before treating the order as paid.

Give the customer the receiving account details and exact order total. Match the transfer reference and amount manually against the account's transaction record. Keep the transfer reference beside the order reference in your payment-check record so the cashier can connect the two.

A customer's screenshot can help locate a transfer, but the receiving account is where you establish receipt. If the transfer remains unresolved at shift change, leave its order reference and follow-up details for the next cashier.

CliQ also pays the restaurant's Nexara subscription. The owner submits a subscription-transfer claim for approval. Keep this business expense separate from customer receipts for food, including when filing transfer records for the month.

Who can issue payment links for phone orders?

Nexara's Call Center is a Pro-plan feature. Payment links for phone orders can be issued only by a super administrator through Nexara's integration platform, rather than by ordinary call-center agents.

Before offering links during service, establish the issuing arrangements with Nexara. The setup check below covers access and a complete payment test, including the funds' destination and the record your cashier uses to verify receipt.

Keep the order reference available throughout the payment conversation. If a customer calls back after attempting payment, find the original order before asking them to start again. Assign someone to investigate an unfinished payment and tell the customer what happens next.

The call-center order-taking guide covers taking the order itself. Add your agreed payment instructions to staff training so the person answering the phone knows what to offer and who handles payment enquiries.

What should you check before taking live payments?

Nexara's order statuses include awaiting payment, and its order history supports search and filters. Use those screens during training so staff can find the original sale when a customer calls back. Assign an owner to each test below and record its outcome.

• Cash: name the collector and closing cashier. Rehearse a driver handover and a pickup payment, then check that both are recorded correctly.
• HyperPay: assign someone to check company enablement and retain the provider's account terms. Test successful and failed payments, then a refund. Record what staff see for each outcome.
• CliQ phone orders: assign transfer verification. Test whether the cashier can locate the receiving-account entry using the transfer reference and connect it to the correct order.
• Payment links: have Nexara demonstrate the restricted issuing access and how the customer receives a link. Establish the payment method, funds' destination and proof of receipt. Test completed and unfinished payments, a customer callback and the refund-request procedure; name the person responsible for follow-up.
• Dine-in: assign the counter payment check and rehearse settling a shared bill. Nexara hides online card payment for dine-in to avoid double payment on that bill.

Keep the test results with your payment instructions. For any failed test, name the person responsible for resolving it before that method is offered to customers. At shift change, hand over unresolved enquiries with the original order reference and the next action.

Nexara has a free plan plus paid plans per branch in JOD, with current rates on request. Include the Pro-plan call-center requirement when discussing the plan for your restaurant.

You can start at nexaratech.io or message the founder on WhatsApp.