How do you send a CliQ payment link for a phone order?

What does Nexara support for CliQ phone orders?

The call-center order screen includes a CliQ payment choice alongside cash and card. Nexara also supports payment links for phone orders. Call Center is a Pro-plan feature, with caller lookup by phone number and access to saved addresses and past orders where available.

Payment-link access needs to be arranged by the founder. During that setup, establish who will obtain the link, how it will reach the customer and what the restaurant will check to confirm payment. Settle those responsibilities before an agent offers the process during a busy shift.

Nexara sits beside the till as the order and operations layer. For this task, the useful starting point is the phone-order record: the caller, their order and the selected payment method. The guide to CliQ, card and cash payments covers the wider payment options.

How do you prepare the phone order?

Start in Call Center with the caller’s phone number. Nexara displays saved customer information where available, so a returning caller’s address and previous order can help the agent take the new order. Confirm the current details aloud rather than relying on the last delivery address.

1. Enter the caller’s phone number and review any saved addresses and past orders.
2. Add the requested products and relevant modifiers to the phone order. Read the items back to the caller.
3. Confirm delivery or pickup. For delivery, check which address the caller wants to use.
4. Select CliQ from the payment choices on the call-center order screen.
5. For the payment-link handoff, work with the founder through WhatsApp to establish the sending and confirmation procedure your team will follow.

Nexara’s call screen includes unsaved-order warnings. If the caller changes an item, review the revised order and read back the total before moving to the payment request. The amount discussed on the phone should match the order the customer intends to place.

For the broader order-taking sequence, see how to take a phone order in Nexara. Keep that sequence separate from the payment instructions you agree during assisted setup, so agents know where order entry ends and their payment responsibilities begin.

How does the customer receive and complete payment?

Nexara supports a payment link for a phone order. Ask the founder to demonstrate the customer handoff during setup: how the link reaches the customer, what opens when they follow it, and what instructions the agent should give. Have the person who answers your restaurant’s calls take part.

Use the demonstration to write a short customer explanation in your team’s own words. It should tell the caller what they will receive and whom to contact if they cannot finish payment. Check the wording against the demonstrated process before putting it into a call script.

Also ask what the agent should do if the customer changes the order after the payment request. Agree how the revised amount will be handled and who takes responsibility for that change. These are setup questions to resolve with the founder before staff use the process with customers.

When is the phone order marked paid?

The CliQ choice on the call-center screen identifies the selected payment method. The exact CliQ confirmation process and any resulting order-status change need to be demonstrated by the founder during setup. Ask where staff check successful payment and who is responsible for that check.

Write the confirmation instructions as something a shift supervisor can actually follow: where to look, what to check and whom to contact if the result is unclear. Keep the restaurant’s preparation policy alongside those instructions. That policy should make responsibility clear when the caller is waiting and the kitchen wants an answer.

How does the phone order reach the branch?

Nexara brings call-center, website, app, table QR, Talabat and Careem orders into one live order queue per branch. Staff can find phone orders on the order board and use search and filters in order history.

Kitchen and receipt printing supports Arabic and English on standard ESC/POS thermal printers. During setup, review the branch’s phone-order handoff alongside its printing arrangements, so the person taking payment and the person preparing food know which order they are discussing.

Customer records retain addresses and order history. The call screen also supports complaint logging when an order needs follow-up. See call-center order taking for the wider workflow, including the customer information available to the agent.

What should you confirm before service?

Nexara’s founder, Issa Al-Dalu, answers support during Amman hours. Use the assisted setup conversation to leave your restaurant with a written phone-order payment procedure that covers the agent’s work and the supervisor’s checks.

• Confirm that your plan includes Call Center, which is a Pro-plan feature.
• Have the call-taking staff review caller lookup and CliQ selection.
• Request a demonstration of the customer’s payment-link experience.
• Record who handles sending and who checks payment confirmation.
• Agree what staff should do if the customer cannot complete payment or changes the order.
• Document your branch’s preparation decision and the person responsible.

Nexara has a free plan plus paid plans per branch in Jordanian dinar, with current rates available on request. Include your branch’s phone-order needs in the setup discussion so the plan and payment procedure are considered together.