How Do I Set Delivery Zones and Fees?

1. What should you decide before choosing a zone?

Start with the branch that prepares the food. List the neighbourhoods and streets it can serve during actual delivery hours, including difficult addresses and boundary roads. Nexara supports delivery, pickup and dine-in order types. For this setup, focus on delivery through your branded ordering site.

1. Identify the preparing branch and its full address.
2. List the areas the branch can serve during delivery hours.
3. Mark streets and addresses that create difficult return trips.
4. Record whether your own drivers or a courier partner will deliver.

Use addresses your team recognises. A neighbourhood name gives staff useful shorthand, but a building near its edge needs a definite answer. Ask the person handling deliveries to mark awkward access roads before you settle on the boundary.

If you are still preparing the storefront, read the restaurant ordering website guide for Jordan. The Nexara features page also explains how website orders reach the order board and kitchen printing beside your till.

2. Which delivery zone shape fits your coverage?

Nexara supports radius, area-based and polygon delivery zones. Choose a shape that describes the branch’s actual coverage. A neat circle on a map is useful only if the addresses around its edge are practical delivery destinations.

A radius suits roughly circular coverage. Area-based zones suit a brief organised around named areas. A polygon can describe an irregular boundary, such as coverage that follows selected streets rather than spreading equally in every direction.

For neighbouring branches, review the addresses between them together. Nexara supports per-branch menu availability, so the preparing branch matters beyond the delivery trip. Write down which branch you expect to serve each shared-edge address and use that expectation in testing.

3. How should you separate the fee from the minimum order?

Nexara prices delivery based on the branch and delivery zone. The customer gets the applicable delivery charge in the storefront checkout. That is the verified pricing outcome. During assisted setup, ask the founder which fee-editing controls are available, how boundary exceptions are handled and what response an outside-area address receives.

Keep the delivery fee separate from a basket minimum. The fee is the charge for delivery; a minimum is the amount of food a customer must buy before an order qualifies. Put your intended fee beside each area on the coverage map so the founder can check the requested policy against the available setup.

Nexara charges 0% commission on your own website and app orders. Your delivery expense still includes driver time and fuel, or a courier partner’s charge. Keep that expense in a separate column from the customer fee. Charging the customer less than the trip costs means the restaurant covers the difference.

Use the checkout test to compare the displayed delivery charge with your agreed fee for that branch and zone. Record the food subtotal and final total separately, so a menu-price difference is not mistaken for a delivery-pricing problem.

4. What order path should you test before launch?

Nexara provides a branded storefront generated from your menu, with checkout and customer phone verification by SMS code. Test the customer path using actual addresses from your coverage map. Check the delivery charge before completing an order.

Copy this worksheet into a document. Fill in the expected result before testing, then record the observed result alongside it. Keep the basket unchanged while comparing addresses so you can isolate differences in delivery pricing.

1. Enter each address and record the coverage response.
2. Compare the displayed delivery fee with the agreed branch-and-zone fee.
3. Check the food subtotal and final checkout total.
4. Complete an accepted test order after warning branch staff.
5. Check the order on the branch board and inspect the kitchen ticket where printing is enabled.

Save a screenshot when the result differs from your worksheet. Include the address and basket used. Retest that same case after a correction rather than switching to an easier address.

5. Who takes the order from branch to door?

Nexara supports own-driver delivery and courier dispatch from the order. Choose the delivery arrangement that can serve the addresses on your tested map.

Provider access is plan-based: Growth allows one delivery provider, Pro allows unlimited provider connections, and Free and Starter include none. Choose the required connection before agreeing the subscription for your branch.

For your own fleet, Nexara includes a driver role. Bring the person responsible for delivery operations into the address review: they can check whether the written coverage matches the routes drivers can serve. The own-driver dispatch guide covers that operational stage.

6. What should you bring to assisted setup?

Issa Al-Dalu founded Nexara in Amman and answers support himself. WhatsApp and email support are available in Arabic and English on Amman hours. Prepare one document that connects your coverage decisions to testable addresses.

• The branch address and marked coverage map.
• The proposed customer fee beside each delivery area.
• The completed address-testing worksheet, with screenshots of mismatches.
• Your own-driver arrangement or preferred courier connection.

Keep the worksheet after launch. Nexara’s order history has search and filters, so you can find an order associated with a delivery complaint and compare its address with your agreed coverage. Add any problem address to the worksheet before reviewing a boundary change.

Nexara has a free plan plus paid plans per branch in JOD, with current rates on request. To begin, send your coverage map to Nexara’s founder through the WhatsApp button below, with your branch address and proposed fees. The company website is nexaratech.io.