How do I switch a branch to Ramadan hours and menu in one evening?

What should you prepare before changing Ramadan hours?

Start with a branch-by-branch sheet. Write the opening time, last order time, pickup window, delivery coverage, dine-in availability and the date when the Ramadan schedule begins. Do not copy one branch's hours to every location unless the branches genuinely operate alike.

• Confirm the Ramadan start date and the first service date for each branch.
• Write separate hours for dine-in, pickup, delivery and phone ordering where your operation differs.
• Decide when the regular menu stops appearing and when Ramadan items become available.
• Check that each branch has its correct delivery zones and dispatch option.
• Confirm the printer, printer categories and backup route before the first iftar rush.

Nexara supports a company, branch and multi-branch hierarchy, with per-branch availability for menu items. Its order board brings website, app, phone, table QR, Talabat and Careem orders into one branch queue. Use the branch availability guide for the checks that apply to ordinary operating hours.

How do you prepare each branch's hours?

Review the branch settings and working hours with the person responsible for that location. If the Ramadan schedule needs a setting outside the documented options, send the details to Nexara's founder on WhatsApp. He answers during Amman hours in Arabic or English.

1. List the branch name and Ramadan opening and closing times.
2. State whether the branch accepts delivery, pickup, dine-in and phone orders during each period.
3. Identify the time when iftar orders may be placed for later pickup or delivery.
4. Check the public ordering site after the change. A customer should see the right branch availability before placing an order.
5. Place a small test order and confirm its branch, order type and printout.

The storefront can use a branch's menu and availability, while the order board shows orders that arrive through supported channels. Talabat and Careem activation remains subject to partner approval and market conditions.

How do you switch to a Ramadan menu?

Use the menu catalogue to make the Ramadan change. Nexara supports products, categories, modifiers, modifier groups, menu lists, menu channels and per-branch availability. Change a price once in the catalogue and the updated price is used across the relevant channels.

1. Create or review Ramadan categories such as iftar boxes, family meals, drinks and desserts.
2. Add item prices, descriptions, modifiers and required choices.
3. Set availability by branch. A limited item can appear at one branch and remain unavailable at another.
4. Choose which menu channels should show each item.
5. Check the customer-facing menu in Arabic and English.
6. Review packaging, preparation notes and printer routing before publishing.

Nexara prints Arabic kitchen and receipt tickets on standard ESC/POS thermal printers, with English available on the same ticket. Confirm that categories such as hot food, drinks or desserts go to the intended printer.

If the Ramadan menu needs a catalogue structure outside these menu features, send the proposed categories and branch rules to the founder on WhatsApp.

How should you create Ramadan promotions?

Use Nexara Promotions for offers on your own channels. The campaign tools support percentage discounts, fixed amounts, buy X get Y, free shipping, minimum order, new customer, happy hour, bulk discount, combo deal and platform-exclusive campaigns. Promo codes and campaign analytics are also available on plans where promotions are enabled.

Read the promotion setup guide before creating the campaign. Name the items, state the ordering channel, give the valid branches and show the final price clearly. Talabat and Careem retain their own commissions on the orders they bring. Nexara charges 0% commission on your own website, installable app and call-center orders.

How do you handle phone pre-orders and the iftar print peak?

The call center lets an agent search a customer by phone. Saved addresses and past orders appear, and the agent can place the order from the phone-order screen. This helps staff record delivery or pickup times before iftar.

• Confirm the caller's phone number and address before saving the order.
• Repeat the Ramadan items, modifiers, quantity, total and requested order type.
• Use cash, card or the CliQ option shown on the phone-order screen.
• Check that the order appears under the correct branch.
• Watch the live order board as the iftar period approaches.
• Confirm the ticket reaches the correct kitchen or cashier printer.

Tickets queue and print once, never twice, never lost. If a printer stops responding, the order stays on the board and the ticket waits in a queue. You can re-route that printer's categories from the dashboard. Automatic failover can use a configured backup printer. The board needs a connection, so keep a phone hotspot beside the printer computer as a practical backup.

The Ramadan operations checklist covers the wider service review. Test the printer before the first peak, not after the first ten callers are waiting.

What should you check on the evening of the switch?

Use one short verification round with a manager from each branch.

• Open the public storefront and select every Ramadan branch.
• Check opening hours, ordering cutoffs and available order types.
• Search for every Ramadan item in Arabic and English.
• Test one promotion with the correct branch and date.
• Place one phone pre-order and check the customer record.
• Place one pickup or delivery test order.
• Read the printed ticket for item names, modifiers, quantities and branch details.
• Confirm the manager knows how to re-route a failed printer.

Nexara gives your restaurant an order and operations layer beside the till for ordering, printing, menus, promotions, customers and reports. Ramadan calendar-aware scheduling is not a separate verified feature. Start with the Nexara features page, then ask the founder about your branch setup at nexaratech.io.